Privacy Policy

 Commitment to Privacy

GO Lawyers is committed to maintaining the highest standards of privacy and confidentiality, adhering to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act), and the Legal Profession Uniform Law (NSW). This Privacy Policy outlines how we collect, use, manage, and protect your personal and sensitive information in accordance with these laws.

Information We Collect

Personal Information

We collect personal information necessary for the provision of legal services or to respond to inquiries. This may include:

Name, contact information, and other identifiers.

Details related to legal matters, including financial and employment records.

Sensitive Information

Sensitive information is collected only when necessary and with explicit consent. Examples include:

Health information.

Criminal records or other sensitive data pertinent to legal services.

Non-Personal Information

Automatically collected data may include:

IP addresses, browser types, and usage patterns to improve our website functionality and user experience.

Types of Information that will be stored:

a) The Client’s name

b) Contact information such as email, phone number, postal address

c) Business and position title

d) Payment details

e) Preferences and opinions

f) Feedback forms and customer surveys

g) Specifics of goods and services provided to you and inquired about along with our response to you

h) Browser session and geolocation data, device and network information, statistics data, and browser history

i) Information about access and use of our services including through use of communications with provided services, and internet cookies

j) Any personal information offered, directly or indirectly through use of provided services, applications, and accounts permitted by the Client to collect information

k) Any personal information requested by the Provider

How information is collected

a) Directly – The Provider has access to personal data that the Client voluntarily provides, such as through contact form on the company website, send an email, or call for assistance.

b) Indirectly – The Provider may collect personal information which is indirectly provided during interaction between the Parties, such as when the company website is used, in emails, over the telephone and in online enquiries.

c) Through third parties – Personal information is obtained from third parties, such as information on how the company website is used. This is obtained from service providers who offer analytics, cookies, and marketing.

Why information is collected and how it is used

a) Information is used to contact and communicate with clients about their inquiries and about services provided

b) Information is also used to provide services to the Client including assessing enquiries and providing the Client with a quote

c) For internal record keeping,

d) Administrative invoicing and billing purposes

Information disclosure to third parties

a) Third party service providers receive information to enable them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, couriers, maintenance/problem-solving providers, marketing/advertising providers, professional advisors and payment system operators

b) Use by employees, contractors, related entities

c) Existing/potential agents and business partners

d) To anyone whose business or assets are transferred

e) Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in relation to any legal proceedings, or in order to defend the company’s legal rights

f) Any other third parties as required by law, when a subpoena is received

g) Third parties who collect and process data including but not limited to Google Analytics

h) These third parties may store, transfer, or access information outside of Australia

Storage and security

a) Personal information collected is securely stored due to appropriate physical, electronic, and managerial procedures, to secure personal information and protect it from misuse, interference, loss, and unauthorised access

b) All measures are taken to protect personal information but there may be some conditions in which information may be compromised

c) Data held by the Company and any third party may be accessed or disclosed without authorisation

Cookies

a) Cookies are text files placed in your computer’s browser used to store your preferences

b) Cookies recognise when you return to the Company’s website. This allows third parties such as Google to make the Company’s advertisements appear on your social media and online media feeds

c) Cookies can be blocked by activating the setting that allows you to on your browser, but you may not be able to access all parts of the Company’s website

Handling of Identification and Confidential Documents

Non-Retention of Documents

As part of our compliance with NSW laws and regulations governing GO Lawyers ILP 41347, we strictly adhere to the following:

Prohibition on Retention: After completing the required identification verification process, we do not retain any copies of your identification documents.

Secure Deletion: All identification documents are securely deleted from our records and systems once the verification is finalized.

 

Confidentiality and Non-Disclosure

We are committed to the strictest confidentiality regarding all client information, including identification documents and trust application materials.

No Disclosure Without Consent: These documents will not be disclosed to any third party without explicit written authorization, except as required by law.

Legal and Regulatory Compliance: Our practices align with the Legal Profession Uniform Law (NSW), ensuring data security and compliance at all times.

Purpose of Data Collection

We collect and process personal information to:

• Provide legal services tailored to your needs.
• Communicate effectively and respond to inquiries.

Meet our legal and regulatory obligations.

Conduct internal operations such as billing, client management, and service improvements.

 

Data Security Measures

Commitment to Security

GO Lawyers employs state-of-the-art security protocols, including encryption, secure servers, and firewalls, to protect all personal and sensitive information.

Access to sensitive information is restricted to authorized personnel bound by strict confidentiality obligations.

Risk Mitigation and Compliance

Regular audits and updates are conducted to ensure ongoing compliance with data protection laws.

In the event of unauthorized access or a data breach, we will act swiftly in accordance with the Notifiable Data Breaches Scheme under the Privacy Act.

 

Data Sharing and Disclosure

Permitted Disclosures

We share information only under the following circumstances:

Service Providers: With trusted third parties directly involved in delivering legal services under strict confidentiality agreements.

Legal Compliance: When required by law, such as through court orders or regulatory demands.

Proactive Reporting

Any suspicious activity involving our clients, partners, or firm will be immediately reported to the appropriate authorities, including Scamwatch, the Australian Cyber Security Centre (ACSC), or law enforcement, as required.

Your Rights and Our Obligations

Access and Correction

You have the right to request access to personal information we hold about you and request corrections to ensure its accuracy.

Such requests can be made in writing to our Privacy Officer.

Complaints

Complaints regarding the handling of your personal information can be directed to us.

If unresolved, you may escalate your concerns to the Office of the Australian Information Commissioner (OAIC).

Right to Withdraw Consent

You may withdraw consent for the use of your personal information unless such withdrawal conflicts with legal or contractual obligations.

Legal Framework Governing Confidentiality

Privacy and Personal Information Protection Act 1998 (NSW)

Personal information will be collected only for lawful purposes related to our legal functions.

We take reasonable steps to protect personal data from unauthorized access, use, or disclosure.

Legal Profession Uniform Law (NSW)

Confidentiality is a core obligation, ensuring client information is disclosed only with explicit consent or as required by law.

Verification of identity (VOI) documents will be retained only for as long as required for compliance purposes.

Privacy Act 1988 (Cth)

Under the APPs, personal data no longer needed is securely destroyed or de-identified.

These principles ensure the highest standard of privacy protection in managing sensitive client information.

Data Retention Policy

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Upon completion of its use, all information is securely deleted or destroyed using certified methods.

Changes to This Privacy Policy

GO Lawyers reserves the right to modify this Privacy Policy as required to reflect changes in legal, regulatory, or operational practices. The most current version will always be accessible on our website.

Contact Us

For inquiries or concerns regarding this Privacy Policy, please contact our Privacy Officer:

Privacy Officer

GO Lawyers